Delivery & Warranty
Effective Date: February 23, 2026Company Name: GENERIC
Website: generic.hs.domonk.co.uk
Email: info@generic.hs.domonk.co.uk
Business Address: Riga, Latvia
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1. Delivery Policy
1.1 Order Processing
• Orders are processed within 10 business days.
• Processing time is separate from shipping time.
• Orders are not processed on weekends or public holidays.
We reserve the right to delay or cancel orders due to stock issues, payment verification, or suspected fraud.
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1.2 Shipping & Physical Goods
• Shipping times are estimates only.
• Delivery dates are not guaranteed.
• Risk of loss transfers to the customer upon delivery to the shipping carrier or confirmed delivery address.
Customers are responsible for providing accurate shipping details. We are not liable for delays caused by:
• Shipping carriers
• Customs processing
• Incorrect address information
• Force majeure events
Shipping costs are calculated at checkout unless otherwise stated.
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1.3 Digital Products, Virtual Services & Virtual Assets
For digital goods, virtual services, or downloadable assets:
• Delivery is made electronically via email or secure download link.
• Access links may be time-limited and expire after 90 days.
• It is the customer’s responsibility to download and securely store digital assets before link expiration.
• We are not responsible for lost, deleted, or expired download links after the validity period.
Digital products and virtual assets are considered delivered once the download link is sent to the customer’s email address.
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1.4 Failed Digital Delivery
If a customer does not receive a digital delivery:
• They must contact us within 30 days of purchase.
• We may reissue the download link at our discretion.
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2. Warranty Policy
2.1 General Disclaimer
GENERIC acts solely as a reseller or distributor of products.
Unless explicitly stated otherwise, we do not provide any independent warranty on products sold through our store.
All warranties are provided exclusively by the product manufacturer.
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2.2 Manufacturer Warranty
Where applicable:
• Warranty claims must be submitted directly to the manufacturer.
• The manufacturer determines eligibility, repair, replacement, or rejection.
• The manufacturer’s warranty terms, duration, and conditions apply.
Customers may be required to ship products directly to the manufacturer or authorized service center at their own expense unless otherwise specified by the manufacturer.
We are not responsible for:
• Manufacturer decisions
• Processing times
• Warranty refusals
• Repair or replacement outcomes
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2.3 No Warranty Products
The following product categories are sold without any warranty unless required by applicable law:
• Consumable goods
• Wear-and-tear items
• Regularly replaced parts
• Products with natural lifespan limitations
Examples include but are not limited to:
• Wheels and tires
• Oils and lubricants
• Filters
• Brake components
• Batteries
• Light bulbs
• Seals and gaskets
These items are considered consumables and are excluded from warranty coverage.
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2.4 Expiring or Limited-Life Products
Products that naturally degrade over time or through normal use are not covered by warranty beyond statutory minimum requirements (if applicable).
Performance reduction due to normal use is not considered a defect.
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2.5 Digital Products & Virtual Assets Warranty
Digital products, virtual services, and downloadable assets are provided “as is.”
We do not guarantee:
• Compatibility with third-party systems
• Continuous availability
• Error-free performance
No warranty applies to digital goods except where required by law.
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2.6 Damage During Shipping
If a product arrives visibly damaged:
• The customer must notify us within [48 hours] of delivery.
• Photographic evidence may be required.
• Claims may be subject to carrier investigation.
Failure to report shipping damage promptly may result in claim denial.
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2.7 Limitation of Liability
To the maximum extent permitted by law:
• We shall not be liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the purchase price of the product.
• We are not responsible for damages resulting from misuse, improper installation, or unauthorized modification.
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2.8 Legal Rights
Nothing in this policy limits mandatory consumer protection rights under applicable law.
If local law provides non-waivable warranty rights, those rights remain in effect.
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3. Contact Information
For delivery or warranty questions:
GENERIC
info@generic.hs.domonk.co.uk
+371 1234 1234
Riga, Latvia
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